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Personal data processing policy

Last updated: October 4, 2026

This is a translation for reference; the Spanish version governs, under Colombian law (Ley 1480 de 2011, Ley 1581 de 2012).

This policy explains how we process your personal data, in accordance with Statutory Law 1581 of 2012 (Ley Estatutaria 1581 de 2012), Decreto 1377 de 2013 (compiled in Decreto 1074 de 2015) and other Colombian data protection regulations.

1. Data controller

  • Name: Lío Impresión 3D
  • Email for personal data matters: hola@lio3d.com
  • WhatsApp: +573001152951
  • Website: https://lio3d.com

2. What data we collect

  • To identify and contact you: your name, mobile or WhatsApp number and email, when you request a quote, place an order or write to us.
  • For delivery: your address and city.
  • What you tell us in your request: your message, the 3D files or photos you upload and the dates you need.
  • Browsing data: pages you visit, products you view, clicks, where your visit came from (for example, Instagram or Google), and your device type and browser. We also infer the country you are connecting from based on your IP address, without storing the IP. More details in our cookie policy.
  • Proof of your authorization: the date, time, version of this policy and the IP address from which you gave your consent.

We do not ask for sensitive data, such as health, racial origin, religion, biometric data or the like. This website is not directed at minors. If a minor provides us with data, it must come with the authorization of their legal representative, respecting the minor's best interests and rights.

3. How we use it (purposes)

  1. To respond to your quotes, questions and messages.
  2. To manage your orders: confirmation, production, payment, invoicing, shipping and delivery.
  3. To handle warranties, exchanges, withdrawals, requests, complaints and claims.
  4. To follow up on your request while it is open. For example, to remind you of a pending quote.
  5. To measure and improve the website: which pages and products draw the most interest and where visitors get stuck.
  6. To prevent fraud and protect the security of the site.
  7. To comply with our legal, accounting and tax obligations.
  8. Only if you separately and expressly authorize it: to send you news and promotions. You can ask us to stop at any time.

4. Who we share it with

We do not sell or rent your data. We only share it with service providers that help us deliver our services. They act as data processors and may only use it for that purpose:

  • Web hosting: Hostinger, whose servers may be located outside Colombia.
  • Messaging: WhatsApp (Meta), when you contact us that way.
  • Carriers: they receive your name, phone number and address to deliver your order.
  • Analytics tools (Microsoft Clarity, Google Analytics or Meta Pixel): only if you accept all cookies.
  • Authorities: when required by law or court order.

By authorizing the processing, you agree that these providers may store or process your data outside Colombia (international transmission). They do so with appropriate security measures and only for the purposes set out in this policy.

5. Your rights

As the data subject (article 8 of Ley 1581 de 2012), you have the right to:

  • Access, update and correct your data.
  • Request proof of the authorization you gave us.
  • Be informed of how we have used it.
  • Revoke your authorization or request that we delete your data, where there is no legal or contractual duty to keep it.
  • Access your data free of charge.
  • File complaints with the Superintendencia de Industria y Comercio, Colombia's data protection authority (www.sic.gov.co), after first submitting your inquiry or claim to us.

6. How to exercise your rights

Email us at hola@lio3d.com or message us on WhatsApp at +573001152951. Please include:

  • Your name.
  • The contact detail you registered with.
  • What you are requesting.
  • A way for us to reply to you.

Inquiries

We respond within 10 business days. If we cannot meet that deadline, we will tell you why and respond within no more than 5 additional business days (article 14).

Claims

This applies when you want to correct, update or delete data, or believe we have failed to comply with the law.

  • We respond within 15 business days. If we cannot meet that deadline, we will tell you why and respond within no more than 8 additional business days (article 15).
  • If your claim is missing information, we will ask you to complete it within 5 days. If 2 months go by without you sending it, we will consider the claim withdrawn.
  • While it is being resolved, we flag your data as "claim in process" (reclamo en trámite).

7. Security

We protect your data with reasonable technical and administrative measures to prevent its loss, alteration, or unauthorized access or use:

  • Encrypted connection (HTTPS).
  • Password-restricted access to the admin panel.
  • Backups.
  • Quote files stored outside public access.

8. How long we keep it

  • Quotes and messages: up to 2 years from the last contact, unless you ask us to delete them sooner.
  • Orders and invoicing: 10 years, as required for accounting purposes (article 60 of the Colombian Commercial Code, Código de Comercio).
  • Browsing data: 13 months.

9. Authorization

Before you submit a quote or an order, we ask you to check the authorization box. Checking that box is your prior, express and informed authorization for us to process your data in accordance with this policy. We keep proof of that authorization. If you contact us directly via WhatsApp, email or social media, authorization is deemed given by unequivocal conduct, solely so that we can reply to you.

10. Effective date and changes

This policy is effective from its publication. Your data is kept for as long as it remains necessary for the purposes described. If we make significant changes, we will publish them here with the new date before applying them.